文件操作 - Support.js

文件: E:\HostingSpaces\kimblycr\crm.kimbly.in\wwwroot\js\Support.js

编辑文件内容

function SearchSupport() {
    var Customer = document.getElementById('Support_Search_txtCustomer').value;
    var Issue = document.getElementById('Support_Search_txtIssue').value;
    var ID = document.getElementById('Support_Search_txtID').value;
    var StatusID = document.getElementById('SelSupportStatus').value;
    var collection = "Support";
    $.ajax({
        type: "POST",
        contentType: "application/json; charset=utf-8",
        url: "WebMethods/Support.aspx/SearchSupportByParameters",
        data: "{'Customer': '" + Customer + "','Issue': '" + Issue + "','ID': '" + ID + "','StatusID': '" + StatusID + "'}",
        dataType: "json",
        success: function (data) {
            if (data.d != null) {
                if (data.d.length == 0) { $("#grd" + collection).empty(); $("#grd" + collection).hide(); $("#dvGrdReport" + collection).hide(); }
                else {
                    console.log(data.d);
                    $("#grd" + collection).empty();
                    var str = "<thead><tr><td>ID</td><td>Org</td><td>Issue</td><td>Owner</td><td>City</td><td>ActionToBeTaken</td><td>Status</td><td>WarrantyAMC</td><td>Date</td></tr></thead><tbody>";
                    for (i = 0; i < data.d.length; i++) {
                        var hdr = data.d[i].RowData;
                        str += hdr;
                    }
                    $("#grd" + collection).append(str);
                    $("#grd" + collection).append("</tbody>");
                    $("#grd" + collection).show();
                    $("#dvGrdReport" + collection).show();
                }
            }
        },
        error: function (XMLHttpRequest, textStatus, errorThrown) {
            console.log('error');
        }
    });
}
function AddNewSupport() {
    showHome();
    $('#dvFrm').show();
    var ctrl = $(document.createElement('div')).attr("id", 'dvRight');
    var manage = '<a href="#" class="btn btn-default" onclick="Master_Support_Category()" data-toggle="modal" data-target="#ManageMasterModal"><i class="icon-th-list"></i></a>';
    var manage2 = '<a href="#" class="btn btn-default" onclick="Master_Support_Brand()" data-toggle="modal" data-target="#ManageMasterModal"><i class="icon-th-list"></i></a>';
    var content = '<div class="spacer"></div><div class="form-horizontal"><div class="control-group"><div style="-webkit-border-radius: 6px;-moz-border-radius: 6px;border-radius: 6px;border:1px solid #E5E5E5;"><div class="modal-header" style="padding:10px"><a class="close" data-dismiss="modal" onclick="HideAddForm()">x</a><b style="font-size: 20px;">New Complaint</b></div><div class="modal-body" style="padding:5px"><form id="frmMain" name="frmMain" method="post" class="form-horizontal" enctype="multipart/form-data"><div class="form-group"><label class="col-sm-2 control-label">Contact</label><div class="col-sm-4"><input type="text" class="form-control" id="txtSupportContactID" onkeypress="LookupContacts(this,this.id)"  placeholder="Lookup"/></div><label class="col-sm-2 control-label">Issue</label><div class="col-sm-4"><input class="form-control" id="txtSupportIssue" data-fieldtype="SingleLine" type="text"></div></div><div class="form-group"><label class="col-sm-2 control-label">Product</label><div class="col-sm-4"><input class="form-control" id="txtSupportProduct" data-fieldtype="SingleLine" type="text"></div><label class="col-sm-2 control-label">City</label><div class="col-sm-4"><input class="form-control" id="txtSupportCity" data-fieldtype="SingleLine" type="text"></div></div><div class="form-group"><label class="col-sm-2 control-label">Site</label><div class="col-sm-4"><input class="form-control" id="txtSupportSite" data-fieldtype="SingleLine" type="text"></div><label class="col-sm-2 control-label">Caller Name</label><div class="col-sm-4"><input class="form-control" id="txtSupportCallerName" data-fieldtype="SingleLine" type="text"></div></div><div class="form-group"><label class="col-sm-2 control-label">Warranty/AMC</label><div class="col-sm-4"><input id="ChkSupportWarrantyAMC"  type="checkbox"></div><label class="col-sm-2 control-label">EMailID</label><div class="col-sm-4"><input class="form-control" id="txtSupportEMailID" data-fieldtype="SingleLine" type="text"></div></div><div class="form-group"><label class="col-sm-2 control-label">Mobile No</label><div class="col-sm-4"><input class="form-control" id="txtSupportMobileNo" data-fieldtype="SingleLine" type="text"></div><label class="col-sm-2 control-label">Category</label><div class="col-sm-4"><select class="form-control" id="SelSupportCategoryID" style="width: 75%;float: left;"></select>' + manage + '</div></div><div class="form-group"><label class="col-sm-2 control-label">Brand</label><div class="col-sm-4"><select class="form-control" id="SelSupportBrandID" style="width: 75%;float: left;"></select>' + manage2 + '</div><label class="col-sm-2 control-label">Action to be taken</label><div class="col-sm-4"><input class="form-control" id="txtSupportActionTobeTaken" data-fieldtype="SingleLine" type="text"></div></div><div class="form-group"><label class="col-sm-2 control-label">Billable</label><div class="col-sm-4"><input id="ChkSupportBillable"  type="checkbox"></div><label class="col-sm-2 control-label">Owner</label><div class="col-sm-4"><select class="form-control" id="SelSupportOwnerID" ></select></div></div><div class="form-group"><label class="col-sm-2 control-label">Status</label><div class="col-sm-4"><select class="form-control" id="SelSupportStatusID" disabled="disabled"></select></div><label class="col-sm-2 control-label">Col1</label><div class="col-sm-4"><input class="form-control" id="txtSupportCol1" data-fieldtype="SingleLine" type="text"></div></div><div class="form-group"><label class="col-sm-2 control-label">Col2</label><div class="col-sm-4"><input class="form-control" id="txtSupportCol2" data-fieldtype="SingleLine" type="text"></div></form></div></div><div class="modal-footer" style="text-align:right; padding:10px"><button type="button" class="btn btn-success" onclick="SaveSupport()">Save</button></div></div></div>';
    $("#dvFrm").html(""); $("#dvFrm").empty();
    ctrl.html(content); ctrl.appendTo("#dvFrm");
    GetSupportStatus(1);
    GetSupportCategories(1);
    getSupportOwners(1);
    GetSupportBrands(1);
}
function GetSupportStatus(f) {
    $.ajax({
        type: "POST", contentType: "application/json; charset=utf-8",
        url: "WebMethods/Support.aspx/GetSupportStatus",
        data: "{}",
        dataType: "json",
        success: function (data) {
            if (data.d != null) {
                var select;
                if (f == '1') {
                    select = document.getElementById('SelSupportStatusID');
                }
                else {
                    select = document.getElementById('SelEditSupportStatusID');
                }
                var obj = JSON.parse(data.d);
                for (i = 0; i < obj.length; i++) {
                    select.options[select.options.length] = new Option(obj[i].Name, obj[i].ID);
                }
            }
        },
        error: function (XMLHttpRequest, textStatus, errorThrown)
        { console.log('error'); }
    });
}
function GetSupportCategories(f) {
    console.log('In GetSupportCategories');
    $.ajax({
        type: "POST", contentType: "application/json; charset=utf-8",
        url: "WebMethods/Support.aspx/GetSupportCategories",
        data: "{}",
        dataType: "json",
        success: function (data) {
            if (data.d != null) {
                var select;
                if (f == '1') {
                    select = document.getElementById('SelSupportCategoryID');
                }
                else {
                    select = document.getElementById('SelEditSupportCategoryID');
                }
                select.options.length = 0;
                var obj = JSON.parse(data.d);
                for (i = 0; i < obj.length; i++) {
                    select.options[select.options.length] = new Option(obj[i].Name, obj[i].ID);
                }
            }
        },
        error: function (XMLHttpRequest, textStatus, errorThrown)
        { console.log('error'); }
    });
}
function getSupportOwners(f) {
    $.ajax({
        type: "POST",
        url: "WebMethods/Enquiries.aspx/getOwners",
        data: "",
        contentType: "application/json; charset=utf-8",
        dataType: "json",
        success: function (data) {
            if (data.d != null) {
                var select;
                if (f == '1') {
                    select = document.getElementById('SelSupportOwnerID');
                }
                else {
                    select = document.getElementById('SelEditSupportOwnerID');
                }
                var obj = JSON.parse(data.d);
                for (i = 0; i < obj.length; i++) {
                    select.options[select.options.length] = new Option(obj[i].Name, obj[i].ID);
                }
            }
        },
        error: function (XMLHttpRequest, textStatus, errorThrown) {
            console.log('error');
        }
    });
}
function GetSupportBrands(f) {
    console.log('In GetSupportBrands');
    $.ajax({
        type: "POST", contentType: "application/json; charset=utf-8",
        url: "WebMethods/Support.aspx/GetSupportBrands",
        data: "{}",
        dataType: "json",
        success: function (data) {
            if (data.d != null) {
                var select;
                if (f == '1') {
                    select = document.getElementById('SelSupportBrandID');
                }
                else {
                    select = document.getElementById('SelEditSupportBrandID');
                }
                select.options.length = 0;
                var obj = JSON.parse(data.d);
                for (i = 0; i < obj.length; i++) {
                    select.options[select.options.length] = new Option(obj[i].Name, obj[i].ID);
                }
            }
        },
        error: function (XMLHttpRequest, textStatus, errorThrown)
        { console.log('error'); }
    });
}
function EditSupport(ID) {
    var formname = 'Support';
    $('#infoContainer').children().hide();
    $('#secondScreen').show();
    $('#' + formname).show();
    $('#DvFrmEdit' + formname).show(); $('#Dv' + formname + 'Frm').hide(); var prefix = formname + '_edit_txt';
    var targetdiv = 'DvFrmEdit' + formname;
    var ctrl = $(document.createElement('div')).attr('id', 'dvRight');
    var hdr = '<div class="spacer"></div><div class="form-horizontal"><div class="control-group"><div style="-webkit-border-radius: 6px;-moz-border-radius: 6px;border-radius: 6px;border:1px solid #E5E5E5;"><div class="modal-header"><a class="close" data-dismiss="modal" onclick="closeEditForm(3)">x</a><b style="font-size: 20px;"><label id="EditSupportID"></label></b><sub style="margin-left: 430px">&nbsp;&nbsp;&nbsp;&nbsp;<label id="TitleAuthSupport"></label></sub></div><div class="modal-body">';
    var frm = '<form id="frmEditSupport" name="frmEditSupport"><div class="form-group"><label class="col-sm-2 control-label">Contact</label><div class="col-sm-4"><input type="text" class="form-control" id="txtEditSupportContact" disabled="disabled" /></div><label class="col-sm-2 control-label">Issue</label><div class="col-sm-4"><input class="form-control" id="txtEditSupportIssue" data-fieldtype="SingleLine" type="text"></div></div><div class="form-group"><label class="col-sm-2 control-label">Product</label><div class="col-sm-4"><input class="form-control" id="txtEditSupportProduct" data-fieldtype="SingleLine" type="text"></div><label class="col-sm-2 control-label">City</label><div class="col-sm-4"><input class="form-control" id="txtEditSupportCity" data-fieldtype="SingleLine" type="text"></div></div><div class="form-group"><label class="col-sm-2 control-label">Site</label><div class="col-sm-4"><input class="form-control" id="txtEditSupportSite" data-fieldtype="SingleLine" type="text"></div><label class="col-sm-2 control-label">Caller Name</label><div class="col-sm-4"><input class="form-control" id="txtEditSupportCallerName" data-fieldtype="SingleLine" type="text"></div></div><div class="form-group"><label class="col-sm-2 control-label">Warranty AMC</label><div class="col-sm-4"><input id="ChkEditSupportWarrantyAMC"  type="checkbox"></div><label class="col-sm-2 control-label">EMailID</label><div class="col-sm-4"><input class="form-control" id="txtEditSupportEMailID" data-fieldtype="SingleLine" type="text"></div></div><div class="form-group"><label class="col-sm-2 control-label">Mobile No</label><div class="col-sm-4"><input class="form-control" id="txtEditSupportMobileNo" data-fieldtype="SingleLine" type="text"></div><label class="col-sm-2 control-label">Category</label><div class="col-sm-4"><select class="form-control" id="SelEditSupportCategoryID" ></select></div></div><div class="form-group"><label class="col-sm-2 control-label">Brand</label><div class="col-sm-4"><select class="form-control" id="SelEditSupportBrandID" ></select></div><label class="col-sm-2 control-label">Action to be taken</label><div class="col-sm-4"><input class="form-control" id="txtEditSupportActionTobeTaken" data-fieldtype="SingleLine" type="text"></div></div><div class="form-group"><label class="col-sm-2 control-label">Billable</label><div class="col-sm-4"><input id="ChkEditSupportBillable"  type="checkbox"></div><label class="col-sm-2 control-label">Owner</label><div class="col-sm-4"><select class="form-control" id="SelEditSupportOwnerID" ></select></div></div><div class="form-group"><label class="col-sm-2 control-label">Status</label><div class="col-sm-4"><select class="form-control" id="SelEditSupportStatusID" ></select></div><label class="col-sm-2 control-label">Col1</label><div class="col-sm-4"><input class="form-control" id="txtEditSupportCol1" data-fieldtype="SingleLine" type="text"></div></div><div class="form-group"><label class="col-sm-2 control-label">Col2</label><div class="col-sm-4"><input class="form-control" id="txtEditSupportCol2" data-fieldtype="SingleLine" type="text"></div></div></form>';
    var panels = '<div class="panel panel-default" style="margin: 5px;"><div id="DVSupportComments" class="panel-body" style="display:none;"></div></div><div class="panel panel-default" style="margin-top: 5px;"><div id="DVSupportDocs" class="panel-body" style="display:none;"></div></div></div>';

panels += '<div class="control-group"  style="margin: 5px;"><div id="DVSupportAlertsSubForm" class="panel-group"><div class="panel panel-default">';
    panels += '<div class="panel-heading" style="height: 45px;"><div style="float:left; width:70%"><h4 class="panel-title"><a data-toggle="collapse" data-parent="#accordion" href="#collapseSupportAlerts" class="">Alerts</a>&nbsp;&nbsp;<span class="badge" id="bdgSupportAlerts">0</span></h4>';
    panels += '</div></div><div id="collapseSupportAlerts" class="panel-collapse collapse in" style="height: auto;"></div></div></div></div>';

panels += '<div class="control-group" style="margin: 5px;margin-top: -15px;"><div id="DVSupportFollowUpSubForm" class="panel-group"><div class="panel panel-default">';
    panels += '<div class="panel-heading" style="height: 45px;"><div style="float:left; width:70%"><h4 class="panel-title"><a data-toggle="collapse" data-parent="#accordion" href="#collapseSupportFollowUp" class="collapsed">Follow Ups</a>&nbsp;&nbsp;<span class="badge" id="bdgSupportFollowUps">0</span></h4>';
    panels += '</div></div><div id="collapseSupportFollowUp" class="panel-collapse collapse" style="height: auto;"></div></div></div></div>';
    //panels += '</div>';

var ftr = '<div class="modal-footer"><div class="form-group"><div style="float:left;"><input type="hidden" id="hdnEditSupportContactID" />';
    var str = "'Support'"; var params = "'Support'," + ID;
    ftr += '<button id="BtnEmailComplaint" type="button" class="btn btn-default" onclick="EMailItem(' + str + ',' + ID + ')"><i class="icon-envelope"></i>Mail</button>';
    ftr += '<button id="BtnHistoryComplaint" type="button" class="btn btn-default" data-toggle="modal" data-target="#DVHistory" onclick="ViewHistory(' + str + ',' + ID + ')"><i class="icon-film"></i>History</button>';
    ftr += '<button id="BtnDocComplaint" type="button" class="btn btn-default" data-toggle="modal" data-target="#DocumentUploadModal"  onclick="AddDoc(' + str + ',' + ID + ')"><i class="icon-upload"></i>Doc</button>';
    ftr += '<button id="BtnCommentComplaint" class="btn btn-default" data-toggle="modal" data-target="#myModal" onclick="StartComment(' + params + ')"><i class="icon-pencil"></i>Comment</button><button id="BtnFollowComplaint" class="btn btn-default" data-toggle="modal" data-target="#mySupportFollowUpModal" onclick="StartSupportFollowUp(' + ID + ')"><i class="icon-headphones"></i>Follow Up</button><button id="BtnAlertComplaint" class="btn btn-default" data-toggle="modal" data-target="#mySupportAlertModal" onclick="StartSupportAlert(' + ID + ')"><i class="icon-bell"></i>Alert</button><button id="BtnCloseComplaint" class="btn btn-default" data-toggle="modal" data-target="#mySupportCloseModal" onclick="StartCloseSupport(' + ID + ')"><i class="icon-screenshot"></i>Close</button></div><div style="float:right;"><button id="btnDeleteComplaint" type="button" class="btn btn-danger" onclick="DeleteFormValues(' + params + ')">Delete</button><button id="btnUpdateComplaint" type="button" class="btn btn-success" onclick="UPDATE_Support(' + ID + ')">Save</button></div></div></div></div></div></div>';
    content = hdr + frm + panels + ftr;
    $('#' + targetdiv).html(''); $('#' + targetdiv).empty();
    ctrl.html(content);
    ctrl.appendTo('#' + targetdiv);
    $('#' + targetdiv).show();
    GetSupportStatus(2);
    GetSupportCategories(2);
    getSupportOwners(2);
    GetSupportBrands(2);
    setTimeout(function () { GetSupportByID(ID); GetAssociatedComments(formname, ID); GetSupportAlerts(ID); GetSupportFollowUps(ID); getDocs(formname, ID); }, 1000);
    CheckSupportRestrictions();
}
function CheckSupportRestrictions() {
    $.ajax({
        type: "POST",
        contentType: "application/json; charset=utf-8",
        url: "WebMethods/Contacts.aspx/GetRestrictionsByFormNameEmpID",
        data: "{'FormName': '" + 'Complaints' + "'}",
        dataType: "json",
        success: function (data) {
            if (data.d != null) {
                for (i = 0; i < data.d.length; i++) {
                    var nm = data.d[i].RowData;
                    console.log('CheckSupportRestrictions nm-' + nm);
                    if (nm == "Update") {
                        $("#btnUpdateComplaint").hide();
                    }
                    else if (nm == "Delete") {
                        $("#btnDeleteComplaint").hide();
                    }
                    else if (nm == "Mail") {
                        $("#BtnEmailComplaint").hide();
                    }
                    else if (nm == "Comment") {
                        $("#BtnCommentComplaint").hide();
                    }
                    else if (nm == "Add Doc") {
                        $("#BtnDocComplaint").hide();
                    }
                    else if (nm == "View History") {
                        $("#BtnHistoryComplaint").hide();
                    }
                    else if (nm == "Follow up") {
                        $("#BtnFollowComplaint").hide();
                    }
                    else if (nm == "Create Alert") {
                        $("#BtnAlertComplaint").hide();
                    }
                    else if (nm == "Close") {
                        $("#BtnCloseComplaint").hide();
                    }
                }
            }
        },
        error: function (XMLHttpRequest, textStatus, errorThrown) {
            console.log('error');
        }
    });
}
function GetSupportByID(ID) {
    $.ajax({
        type: "POST", contentType: "application/json; charset=utf-8",
        url: "WebMethods/Support.aspx/GetSupportByID",
        data: "{'ID':'" + ID + "'}",
        dataType: "json",
        success: function (data) {
            if (data.d != null) {
                var obj = JSON.parse(data.d);
                document.getElementById("EditSupportID").innerHTML = obj[0].ID;
                document.getElementById('hdnEditSupportContactID').value = obj[0].ContactID;;
                $("#txtEditSupportContact").val(obj[0].Contact);
                $("#txtEditSupportIssue").val(obj[0].Issue);
                $("#txtEditSupportProduct").val(obj[0].Product);
                $("#txtEditSupportCity").val(obj[0].City);
                $("#txtEditSupportSite").val(obj[0].Site);
                $("#txtEditSupportCallerName").val(obj[0].CallerName);
                document.getElementById("ChkEditSupportWarrantyAMC").checked = obj[0].WarrantyAMC;
                $("#txtEditSupportEMailID").val(obj[0].EMailID);
                $("#txtEditSupportMobileNo").val(obj[0].MobileNo);
                $("#txtEditSupportCategoryID").val(obj[0].CategoryID);
                $("#txtEditSupportBrandID").val(obj[0].BrandID);
                $("#txtEditSupportActionTobeTaken").val(obj[0].ActionTobeTaken);
                document.getElementById("ChkEditSupportBillable").checked = obj[0].Billable;
                $("#txtEditSupportOwnerID").val(obj[0].OwnerID);
                $("#txtEditSupportStatusID").val(obj[0].StatusID);
                $("#txtEditSupportCol1").val(obj[0].Col1);
                $("#txtEditSupportCol2").val(obj[0].Col2);
            }
        },
        error: function (XMLHttpRequest, textStatus, errorThrown)
        { console.log('error'); }
    });
}
function SaveSupport() {
    var Name = document.getElementById('txtSupportContactID').value;
    if (Name == '') {
        $('#txtSupportContactID').css("border-color", "red");
        return;
    }
    else {
        $('#txtSupportContactID').css("border-color", "#ccc");
    }
    var index = Name.indexOf("#");
    if (index == -1) {
        $('#txtSupportContactID').css("border-color", "red");
        return;
    }
    var ContactID = Name.substring(index + 1);
    var Issue = document.getElementById('txtSupportIssue').value;
    if (Issue == '') {
        $('#txtSupportIssue').css("border-color", "red");
        return;
    }
    else {
        $('#txtSupportIssue').css("border-color", "#ccc");
    }
        var Product = document.getElementById('txtSupportProduct').value;
        var City = document.getElementById('txtSupportCity').value;
        var Site = document.getElementById('txtSupportSite').value;
        var CallerName = document.getElementById('txtSupportCallerName').value;
        var WarrantyAMC = document.getElementById('ChkSupportWarrantyAMC').checked;
        var EMailID = document.getElementById('txtSupportEMailID').value;
        var MobileNo = document.getElementById('txtSupportMobileNo').value;
        var CategoryID = document.getElementById('SelSupportCategoryID').value;
        var BrandID = document.getElementById('SelSupportBrandID').value;
        var ActionTobeTaken = document.getElementById('txtSupportActionTobeTaken').value;
        var Billable = document.getElementById('ChkSupportBillable').checked;
        var OwnerID = document.getElementById('SelSupportOwnerID').value;
        var StatusID = document.getElementById('SelSupportStatusID').value;
        var Col1 = document.getElementById('txtSupportCol1').value;
        var Col2 = document.getElementById('txtSupportCol2').value;
        $.ajax({
            type: "POST", contentType: "application/json; charset=utf-8",
            url: "WebMethods/Support.aspx/INSERT_Support",
            data: "{'ContactID':'" + ContactID + "','Issue':'" + Issue + "','Product':'" + Product + "','City':'" + City + "','Site':'" + Site + "','CallerName':'" + CallerName + "','WarrantyAMC':'" + WarrantyAMC + "','EMailID':'" + EMailID + "','MobileNo':'" + MobileNo + "','CategoryID':'" + CategoryID + "','BrandID':'" + BrandID + "','ActionTobeTaken':'" + ActionTobeTaken + "','Billable':'" + Billable + "','OwnerID':'" + OwnerID + "','StatusID':'" + StatusID + "','Col1':'" + Col1 + "','Col2':'" + Col2 + "','LoggedInEmpID':'" + LoggedInEmpID + "'}",
            dataType: "json",
            success: function (data) {
                if (data.d != null) {
                    console.log(data.d);
                    showToast(data.d);
                }
            },
            error: function (XMLHttpRequest, textStatus, errorThrown)
            { console.log('error'); }
        });
}
function UPDATE_Support(ID) {
    var ContactID = document.getElementById('hdnEditSupportContactID').value;
    var Issue = document.getElementById('txtEditSupportIssue').value;
    var Product = document.getElementById('txtEditSupportProduct').value;
    var City = document.getElementById('txtEditSupportCity').value;
    var Site = document.getElementById('txtEditSupportSite').value;
    var CallerName = document.getElementById('txtEditSupportCallerName').value;
    var WarrantyAMC = document.getElementById('ChkEditSupportWarrantyAMC').checked;
    var EMailID = document.getElementById('txtEditSupportEMailID').value;
    var MobileNo = document.getElementById('txtEditSupportMobileNo').value;
    var CategoryID = document.getElementById('SelEditSupportCategoryID').value;
    var BrandID = document.getElementById('SelEditSupportBrandID').value;
    var ActionTobeTaken = document.getElementById('txtEditSupportActionTobeTaken').value;
    var Billable = document.getElementById('ChkEditSupportBillable').checked;
    var OwnerID = document.getElementById('SelEditSupportOwnerID').value;
    var StatusID = document.getElementById('SelEditSupportStatusID').value;
    var Col1 = document.getElementById('txtEditSupportCol1').value;
    var Col2 = document.getElementById('txtEditSupportCol2').value;
    $.ajax({
        type: "POST", contentType: "application/json; charset=utf-8",
        url: "WebMethods/Support.aspx/UPDATE_Support",
        data: "{'ID':'" + ID + "','ContactID':'" + ContactID + "','Issue':'" + Issue + "','Product':'" + Product + "','City':'" + City + "','Site':'" + Site + "','CallerName':'" + CallerName + "','WarrantyAMC':'" + WarrantyAMC + "','EMailID':'" + EMailID + "','MobileNo':'" + MobileNo + "','CategoryID':'" + CategoryID + "','BrandID':'" + BrandID + "','ActionTobeTaken':'" + ActionTobeTaken + "','Billable':'" + Billable + "','OwnerID':'" + OwnerID + "','StatusID':'" + StatusID + "','Col1':'" + Col1 + "','Col2':'" + Col2 + "','LoggedInEmpID':'" + LoggedInEmpID + "'}",
        dataType: "json",
        success: function (data) {
            if (data.d != null) { }
        },
        error: function (XMLHttpRequest, textStatus, errorThrown)
        { console.log('error'); }
    });
}
function StartSupportFollowUp(ID) {
    document.getElementById('hdnSupportIDFollowup').value = ID;
}
function StartSupportAlert(ID) {
    getOwners(4);
    $('#txtSupportFollowupDate').val(new Date().toDateInputValue());
    document.getElementById("txtSupportFollowupTime").value = "11:00:00";
    document.getElementById('hdnSupportIDFollowup').value = ID;
}
function StartCloseSupport(ID) {
    document.getElementById('hdnSupportIDFollowup').value = ID;
}
function SaveSupportFollowUp() {
    var SupportID = document.getElementById('hdnSupportIDFollowup').value
    var FollowupType = document.getElementById('SelSupportFollowupType').value;
    var Remarks = document.getElementById('txtSupportFollowUpRemarks').value;
    $.ajax({
        type: "POST", contentType: "application/json; charset=utf-8",
        url: "WebMethods/Support.aspx/INSERT_FollowUp",
        data: "{'SupportID':'" + SupportID + "','EmpID':'" + LoggedInEmpID + "','FollowupType':'" + FollowupType + "','Remarks':'" + Remarks + "'}",
        dataType: "json",
        success: function (data) {
            if (data.d != null) {
                console.log(data.d);
            }
        },
        error: function (XMLHttpRequest, textStatus, errorThrown)
        { console.log('error'); }
    });
}
function SaveSupportAlert() {
    var SupportID = document.getElementById('hdnSupportIDFollowup').value
    var AlertDate = document.getElementById('txtSupportFollowupDate').value;
    var AlertTime = document.getElementById('txtSupportFollowupTime').value;
    var OwnerID = document.getElementById('SelAddSupportAlertOwnerID').value;
    var FollowUpType = document.getElementById('SelSupportAlertFollowupType').value;
    var Remarks = document.getElementById('txtSupportAlertRemarks').value;
    $.ajax({type: "POST",contentType: "application/json; charset=utf-8",
        url: "WebMethods/Support.aspx/INSERT_AlertsForSupport",
        data: "{'SupportID':'" + SupportID + "','AlertDate':'" + AlertDate + "','AlertTime':'" + AlertTime + "','LoggedInEmpID':'" + LoggedInEmpID + "','OwnerID':'" + OwnerID + "','FollowUpType':'" + FollowUpType + "','Remarks':'" + Remarks + "'}",
        dataType: "json",
        success: function (data) {
            if (data.d != null) {
                console.log(data.d);
            }
        },
        error: function (XMLHttpRequest, textStatus, errorThrown) 
        {console.log('error');}});
}
function SaveSupportClose() {
    var SupportID = document.getElementById('hdnSupportIDFollowup').value
    var Status = document.getElementById('SelSupportCloseType').value;
    var Remarks = document.getElementById('txtSupportCloseRemarks').value;
    $.ajax({
        type: "POST", contentType: "application/json; charset=utf-8",
        url: "WebMethods/Support.aspx/INSERT_SupportClosure",
        data: "{'SupportID':'" + SupportID + "','Status':'" + Status + "','Remarks':'" + Remarks + "','EmpID':'" + LoggedInEmpID + "'}",
        dataType: "json",
        success: function (data) {
            if (data.d != null) {
                console.log(data.d);
            }
        },
        error: function (XMLHttpRequest, textStatus, errorThrown)
        { console.log('error'); }
    });
}
function GetSupportAlerts(SupportID) {
    console.log('In GetSupportAlerts');
    var content = '<div class="panel-body"><table class="table table-hover" style="font-size: small;"><thead><tr><th>Owner</th><th>AlertDate</th><th>Time</th><th>FollowUpType</th><th>Remarks</th><th>Author</th><th></th></tr></thead><tbody>';
    $.ajax({
        type: "POST", contentType: "application/json; charset=utf-8",
        url: "WebMethods/Support.aspx/GetSupportAlerts",
        data: "{'SupportID':'" + SupportID + "'}",
        dataType: "json",
        success: function (data) {
            if (data.d != null) {
                var obj = JSON.parse(data.d);
                console.log(obj);
                for (i = 0; i < obj.length; i++) {
                    var btntxt = '<button type="button" class="btn btn-default" onclick="AckSupportAlert(' + obj[i].ID + ')"><i class="icon-ok"></i></button>';
                    content += '<tr><td>' + obj[i].Owner + '</td><td>' + obj[i].AlertDate + '</td><td>' + obj[i].AlertTime + '</td><td>' + obj[i].FollowUpType + '</td><td>' + obj[i].Remarks + '</td><td>' + obj[i].Author + '</td><td>' + btntxt + '</td></tr>';
                }
                document.getElementById('bdgSupportAlerts').innerHTML = obj.length;
                content += '</tbody></table></div>';
                $("#collapseSupportAlerts").html(content);
            }
        },
        error: function (XMLHttpRequest, textStatus, errorThrown)
        { console.log('error'); }
    });
}
function GetSupportFollowUps(SupportID) {
    console.log('In GetSupportFollowUps');
    var content = '<div class="panel-body"><table class="table table-hover" style="font-size: small;"><thead><tr><th>Owner</th><th>TimeStamp</th><th>FollowUpType</th><th>Remarks</th></tr></thead><tbody>';
    $.ajax({
        type: "POST", contentType: "application/json; charset=utf-8",
        url: "WebMethods/Support.aspx/GetSupportFollowUps",
        data: "{'SupportID':'" + SupportID + "'}",
        dataType: "json",
        success: function (data) {
            if (data.d != null) {
                var obj = JSON.parse(data.d);
                console.log(obj);
                for (i = 0; i < obj.length; i++) {
                    content += '<tr><td>' + obj[i].Owner + '</td><td>' + obj[i].TimeStamp + '</td><td>' + obj[i].FollowupType + '</td><td>' + obj[i].Remarks + '</td></tr>';
                }
                document.getElementById('bdgSupportFollowUps').innerHTML = obj.length;
                content += '</tbody></table></div>';
                $("#collapseSupportFollowUp").html(content);
            }
        },
        error: function (XMLHttpRequest, textStatus, errorThrown)
        { console.log('error'); }
    });
}
function Master_Support_Category() {
    $("#MasterFrame").attr("src", "WebForms/ManageSupportCategories.aspx");
    document.getElementById('MasterFormName').value = "Support";
    document.getElementById('MasterControlName').value = "Category";
    $("#MasterFrame").show();
}
function Master_Support_Brand() {
    $("#MasterFrame").attr("src", "WebForms/ManageBrands.aspx");
    document.getElementById('MasterFormName').value = "Support";
    document.getElementById('MasterControlName').value = "Brand";
    $("#MasterFrame").show();
}
function AckSupportAlert(id) {
    $.ajax({
        type: "POST",
        contentType: "application/json; charset=utf-8",
        url: "WebMethods/Support.aspx/AckAlertSupport",
        data: "{'ID':'" + id + "'}",
        dataType: "json",
        success: function (data) {

},
        error: function (XMLHttpRequest, textStatus, errorThrown) {
            console.log('error');
        }
    });
}

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